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©2019 by MASAMADRE

FAQ

Do you have a storefront?

At the moment we don't, we are focusing on custom made orders, that way nothing goes to waste :) 

 

Are you Kosher certified?

We are not Kosher certified, but all of our ingredients are. 

 

Do you offer Gluten Free (GF) & Dairy Free (DF) options?

We don't have any GF options at the moment, but hopefully soon! 

The vegan babka and challah are DF, we also offer DF options for some of our babka fillings.

What about food allergies?

Our products are made in a kitchen that handles dairy, eggs, soy, wheat and nuts.

Although we offer vegan, nut free and DF options we can’t guarantee that it is safe for people who suffer severe food allergies.

Do you deliver outside of Chicago?

Not at the moment, we only deliver in Pilsen, S & W Loop, Loop, Streeterville & River North on W, Th & F for $5. 

Minimum orders of $18. 

What are your payment options?

You can pay with Venmo at @hellomasamadre or with Zelle hellomasamadre@gmail.com 

 

Where is the pick up location?

Pick up is in Pilsen, full address will be given once your order is confirmed.

 

Can I cancel my order?

You can cancel your order 24 hours in advance, otherwise we will not be able to refund you. 

I didn't receive a confirmation is my order being made?

No, sorry but sometimes messages get lost. If we don't respond within a day, send us another note!